Artist James Brown
Today’s post comes from respected colleague Leonard Jernigan of The Jernigan Law Firm in North Carolina. His reflection on the documentary about legendary funk musician James Brown is a great philosophy for working with clients and can also be applied to many other situations in life. In this season of giving and the hustle and bustle toward the end of the year, give yourself permission to think about how this year has gone and what your goals are for next year. Take care, and be safe.
If you haven’t seen the recent movie or HBO documentary on James Brown, you should check it out. He made me think about these top ten client relation tips:
Treat all clients with respect and dignity.
Try to understand the stress that our clients are under, especially when they are upset.
At the same time, do not tolerate verbal abuse from clients. Respect works both ways.
Keep boundaries. Clients need you to have an objective view, not become their best friend.
Clients don’t care how much you know, until they know how much you care.
Be honest in all things, at all times. Keeps you out of trouble.
Building good relationships are the foundation blocks of success.
Keep the client informed about what you are doing.
Be prepared and be thinking about going to trial from the first day. Cases settle more often and you get better results when you are prepared.
Think about James Brown. He was the “hardest working man in show business” for a reason. He gave it everything he had, and it showed.
New studies shed light on ways that workplace stress can be hazardous to your health.
Serious disabling medical conditions can arise from workplace stress. A recent study showed that people working long hours (11+) are more than twice as likely to experience major depression than those who work only 7-8 hours a day. Another study discovered that stressed workers have a 67% greater risk of heart disease. And other studies mention that “long working hours” lead to more risks of anxiety and a reduced ability to both think and sleep well.
Marianna Virtanen, one of the newest study’s authors, recently gave some tips to workers on ABCNews.com. One of her tips is to: “Make a distinction between work and leisure; don’t skip your holidays; take care of your health and well-being, especially sleep and exercise.” With Americans now working more hours than many of their counterparts in other countries, workers need to be proactive in taking caring of themselves.
But it isn’t just up to the workers. Psychological illnesses and depression cost companies money and result in less worker productivity, according to the CDC’s National Institute for Occupational Safety and Health. Without buy-in from employers and workers, the personal and corporate costs from psychological illness will never be reduced.
Unfortunately, Nebraska law Continue reading
Today we’re featuring another guest post by our colleague Tom Domer of Wisconsin. Here Tom shares the legal tests that establish whether damages for mental injury will be awarded. For mental injuries following a physical injury, the standard is “Is the mental disability… related to the work injury?” For cases that don’t involve a physical injury, some states require that the stress that triggered the mental injury be extraordinary “beyond those stresses than the day to day emotional strain and tension which all employees must experience.” While these criteria can be difficult to meet, mental injuries are real and can be as debilitating as physical ones.
From time to time, headline stories appear in the national news about workers claiming compensation benefits for “mental stress” injuries. Continue reading